The return to Apex of faulty products without Apex written consent will not in any way affect your obligation to pay for the products in accordance with these Terms. Apex will not accept responsibility for any products that have been damaged as a result of mistreatment, inattention, interference and/or malicious damage. Where notification of a product fault or issue has been made within 2 business days of delivery of the defective products and Apex is satisfied that the products are faulty, Apex will repair, replace, or send replacement parts, provided the identified defects have arisen solely from faulty materials and/or workmanship on the part of the manufacturer and this will be the limit of Apex liability with respect to any faulty products. A detailed description of the fault or issue, and.If we are notified later than 2 business days after you receive the items, we will not be able to resolve the issue, repair or replace the items. If your product arrives with a fault or issue, please email us the photos within 2 business days and clearly explain to us what the fault or issue is. We advise you to add insurance to your delivery at the checkout. We will determine the outcome at our sole discretion and may offer a repair, compensation, replacement, or refund. If we determine that the product was damaged in transit, the type of remedy we offer will depend upon the circumstances. If we are notified later than 2 days after you receive the products, we will not be able to repair or replace the items. If you notice that a product is damaged after it has been shipped to you, please take photos clearly showing the damage and email us at within 2 days of receiving your shipment. Unfortunately products are occasionally damaged in transit. We do not accept returns for delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason. We do not accept returns for items for any other reason, including but not limited to changing your mind, due to colour variations from screen image or variations in product colour or texture due to handcrafted elements to an item. Please note that if a manufacturing fault is present - Apex must be notified in writing within 2 days of your receipt of the product. If a manufacturing fault is present, Apex will gladly replace or fix the item(s). Shipping costs are non-refundable as we utilise third party couriers. ![]() Please be aware that if your order contains multiple products, the products may ship from different locations and may not arrive at the same time. If you are unable to accept a delivery please let us know because additional re-delivery charges will apply. ![]() In the event that there are additional delivery requirements, please please contact us for a quote as additional charges will apply.Īll deliveries take place during standard business hours. Regional areas, other towns and cities may take up to 10 business days.Īll deliveries are to the kerbside or street level only. Once products are dispatched from our warehouse shipping times to Sydney, Melbourne and Brisbane are approximately 3 - 5 business days. Shipping timeframes are provided for all products and we endeavour estimated dates of delivery. All products that are in stock are dispatched as soon as possible.
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